FAQs – what you’re asking us in 2022

We’re into the third month of 2022 and we’re giving it a tentative thumbs up – more optimistic than this time last year, and hopefully with less trouble ahead than in early March 2020! We decided that as things become more “normal” again, we’d focus on some customer enquiries we’ve heard regularly over the last few months. See below to find answers to your burning questions….

1. Are things back to normal at Jones & Cane?

In most respects, yes! We’re fully open to customers again, five days a week. Phones are manned, all staff are in the building, and our showrooms are open for you to visit. There have been some small changes – for example, we’re still asking customers to wear masks if possible for the near future, and we still have lots of hand sanitiser available and are cleaning surfaces as regularly as possible. We’ve also very slightly reduced our opening hours – Monday to Thursday 9am to 4:30pm, Friday 9am to 4pm.

2. Are there any shortages of packaging products?

Not significant ones, no. As we’re sure our customers have noticed in other areas though, lead times and prices have shifted a lot in the last two years. Paper and cardboard products are taking a little longer to reach us than usual, and unfortunately manufacturers across the board have raised prices.

Whilst we do absorb what we can of price rises, we have had to make some changes. We hope you’ll still find our prices fair – we’ve aimed to keep them reasonable for customers large and small.

In terms of stocks, we always try to keep the things you need most in good supply on our shelves, and that’s true at the moment. Anything that we’ve been temporarily unable to source is on back order, and in the meantime we will find you an alternative wherever we possibly can!

3. How’s the best way to order from Jones & Cane?

There are several options for placing an order with us:

  • Buy online – our website contains the majority of our products apart from a few things that are too big to be sent around the UK by courier. If you can see what you need on our site, go ahead and order – you can pay by credit/debit card or using a PayPal account. We aim to dispatch within 24 hours and deliver within the two working days following.
  • Call us – if you need to ask questions about what you’ve seen online, want to repeat an order you’ve placed before, or would just prefer to hear a friendly voice, you can order over the phone on 01603 722264. We can take card payments over the phone too.
  • Pop in – if you’re in the Norfolk area you can visit us and buy at our showrooms on Rackheath Industrial Estate. We take cash, card and cheque and you can take away stock items there and then. You can also see samples of everything, and discuss and order more unusual or specialist items.

You can also contact us with questions or to request quotes and product information at enquiries@jonesandcane.co.uk

If there’s anything else you’d like to know, we’re always here to answer your queries! Feel free to contact us and we’ll help whenever we can.